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GoCardless connections are managed from the Accounts page in the Finta dashboard. Each card shows your institution name, linked accounts, and the last sync time.

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Connection status

GoCardless syncs daily. If everything is working, you don’t need to do anything. If Finta shows a Reconnect button on the connection card, your open banking consent has almost certainly expired.

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Why GoCardless connections expire

PSD2 (the European open banking regulation) requires you to re-authorize third-party access to your bank data roughly every 90 days. Your bank sets the exact window, but 90 days is standard. This isn’t something Finta controls. When consent expires, Finta loses access until you go through the authorization flow again. While disconnected, syncs pause. Your existing data stays intact.

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Re-authorizing a connection

When you see the Reconnect button:
  1. Click Reconnect on the affected connection
  2. Your browser redirects to your bank’s authorization page
  3. Log in and approve access for Finta
  4. Your browser returns to Finta and syncing resumes
Each re-authorization creates a new consent agreement. Finta links it to your existing connection, so your sync history and destination mappings carry over.
The bank authorization page is hosted by your bank, not by Finta or GoCardless. Your credentials go directly to your bank’s secure website.

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Other actions

Click the three-dot menu (⋮) on any connection card to access these options:

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View syncs

See a history of all syncs for this connection, including timestamps and whether they succeeded or failed.

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Set sync start date

Control how far back Finta pulls historical data. If you only need recent data, set a more recent start date to keep your destination focused.

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Remove connection

Permanently disconnect this bank from Finta. This removes the connection and all associated account data.
Removing a connection is permanent. You’ll need to go through the full GoCardless authorization flow again if you want to reconnect the same bank later.

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Troubleshooting

Reconnect button keeps appearing: You may not have completed the full authorization on your bank’s site. Some banks also require approval through their mobile app rather than the browser. Authorization page shows an error: This is usually a temporary issue with your bank’s open banking service. Wait a few minutes and try again. If it keeps failing, check your bank’s status page or contact them directly. Missing transactions after reconnecting: GoCardless syncs daily, so it can take up to 24 hours for the first post-reconnect sync to run and backfill any missed transactions.

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Next steps

Bank Connections Overview

See all supported providers

Create a Destination

Set up where your data syncs to