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If you forgot your password, you can request a reset link from the Finta sign-in page.
  1. Open the Finta sign-in page.
  2. Select Forgot? next to the password field.
  3. Enter the email address you use for Finta.
  4. Select Send reset link.
Finta will show a Check your email message after you submit the form. Open the password-reset email and select Reset password. The link is valid for 10 minutes and can be used once.

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If you entered the wrong email

Select Use a different email on the check-your-email screen. Correct the address and send a new request.

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If the email does not arrive

  • Wait a few minutes, then check your spam or junk folder.
  • Confirm that you entered the email address you use for Finta.
  • After the 60-second wait ends, select Resend reset link.
If you request more than one email, each link can work until it is used or reaches its own 10-minute limit. Use the most recent email if you are unsure which one to open.

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Choose a new password

Your new password must contain at least 8 characters. Enter the same password in both New password and Confirm new password. Finta will not accept the change if they do not match. After Finta accepts the new password, you will return to the sign-in page. Sign in with the new password. Finta will also email you to confirm that your password changed. That email has no reset button or separate support link. If you do not recognize the change, reply to the confirmation email so Finta can help secure your account. A reset link stops working 10 minutes after it is issued or after it has been used once. Finta then shows This link can no longer be used. Select Request a new link, or go to Forgot password.

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Still having trouble?

Email help@finta.io if:
  • no reset email arrives after you confirm the address, check spam, and resend;
  • every newly requested link is rejected before 10 minutes have passed; or
  • Finta accepts the new password but you still cannot sign in.
Include the time you requested the email and the step where you became stuck. Do not send your password or forward the reset email.