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An empty account result can happen at different points in setup. Check the message in Finta before deciding what to do. Starting another connection is safe only when Finta says that nothing was saved.

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Nothing was saved

Plaid can return NO_ACCOUNTS before Finta saves a connection. Finta shows the heading “[Institution] has no accounts for what you selected” and says “nothing was saved.” This means Plaid found no accounts that support the data types you requested. Your institution and data choices stay in the dialog.
1

Choose Change selection and connect again

Finta returns to the data selection screen with your previous choices still selected.
2

Change the request

Select the data that matches the accounts you expect to connect. You can request more than one supported type.
3

Start a fresh Plaid connection

Continue to the institution and complete its Plaid flow. Finta creates a new Link session. It does not replay the earlier session or change an existing Plaid Item.
You can also choose another institution or get help. Finta never narrows the selection or retries on its own.

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The connection is saved and accounts are pending

If Finta says “Your accounts aren’t available yet,” the connection is already saved. Do not connect it again. You can continue onboarding, finish destination setup, or use the rest of Finta while account details become available. Check the Accounts page later. Finta does not show an estimate because provider timing varies.

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The connection is saved but no accounts are available

If the Accounts page says that a saved connection has no available accounts, treat it as a saved-empty result. This is different from pre-save NO_ACCOUNTS. Open the saved connection on the Accounts page and choose Get help. Support can check the saved result before advising another authorization. Do not create another connection just because the account list is empty.

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Choosing Plaid data

  • Bank and card transactions includes posted transactions and current balances.
  • Loan and credit balances includes statement balances, APRs, and due dates for cards and loans.
  • Investment holdings includes investment accounts, holdings, securities, and activity.
Finta disables a data type when the institution does not share it through Plaid. See Connect a Bank for the full path.

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Still stuck?

Use Get help from the recovery screen or email support. Never include your bank password, one-time code, Plaid token, or account number.

Connect a Bank

Choose data and complete the official Plaid handoff

Manage Connection

Review a connection that Finta already saved