> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finta.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnect

> Why bank connections disconnect, what happens to your data, and how to reconnect each provider in Finta.

Bank connections break occasionally. It's usually fixable in under a minute, and your data stays put while a connection is down.

## Why connections disconnect

The cause depends on your provider:

* Your bank password changed, so the stored authorization is no longer valid.
* Your bank requires periodic re-confirmation of access for third-party apps.
* European banks through GoCardless require re-authorization every \~90 days under open banking regulations.
* Mercury uses OAuth tokens that can expire after a long period of inactivity.
* Stripe connections break if the restricted API key is deleted, rotated, or loses its permissions.

## What happens to your data

Syncs pause while a connection is down. No new transactions or balances come in. Everything already synced to your destinations stays as-is, and once you reconnect, Finta backfills any transactions it missed.

You'll get an email when a connection needs attention. The **Reconnect** button also shows up on the affected card on the Accounts page.

## How to reconnect

Find your provider:

<CardGroup cols={2}>
  <Card title="Plaid" icon="building-columns" href="/bank-connections/plaid/manage-connection">
    US and Canadian banks — re-authenticate through Plaid Link
  </Card>

  <Card title="GoCardless" icon="landmark" href="/bank-connections/gocardless/manage-connection">
    European and UK banks — re-authorize through your bank
  </Card>

  <Card title="Mercury" icon="building" href="/bank-connections/mercury/manage-connection">
    Mercury accounts — re-authorize through Mercury OAuth
  </Card>

  <Card title="Stripe" icon="credit-card" href="/bank-connections/stripe/manage-connection">
    Stripe accounts — update your restricted API key
  </Card>
</CardGroup>

## If reconnection doesn't work

1. Check your bank directly. Log in and look for pending security alerts, password requirements, or account restrictions.
2. Email us at [hello@finta.io](mailto:hello@finta.io) or find us on [Discord](https://link.finta.io/discord).